Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 910-791-2314 or make an appointment online!
Josh P., 03/16/2021
So I had the worst day ever. Was told by one shop I needed $1500 dollars worth of work on the front end of my truck. Dealer want almost double. Stopped by this shop because I passed it. The guy at the front desk was so awesome. Took the time to dig on the wed for what I needed. 3 hours later, and $ 380 later I'm golden. Shane you are the man! Your crew is the best. Everyone that worked on it let me know what the deal was. By the way the family that owns this spot is just beautiful. Love this place! Highly recommended.