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Best Auto Repair, Wilmington

6000 Market Street Wilmington, NC 28405

910-791-2314
Opening Hours
  • Mon 8:30AM - 5:30PM
  • Tue 8:30AM - 5:30PM
  • Wed 8:30AM - 5:30PM
  • Thu 8:30AM - 5:30PM
  • Fri 8:30AM - 5:30PM
  • Sat Closed
  • Sun Closed
CONTACT US

910-791-2314 | 6000 Market Street Wilmington, NC 28405

CUSTOMER SERVICE

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

  • Car Care Aware

Testimonials

, 03/16/2021
So I had the worst day ever. Was told by one shop I needed $1500 dollars worth of work on the front end of my truck. Dealer want almost double. Stopped by this shop because I passed it. The guy at the front desk was so awesome. Took the time to dig on the wed for what I needed. 3 hours later, and $ 380 later I'm golden. Shane you are the man! Your crew is the best. Everyone that worked on it let me know what the deal was. By the way the family that owns this spot is just beautiful. Love this place! Highly recommended.
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